For your Privacy

TRCC keeps information about callers and web site users confidential.

The safest way to find information on the internet would be at a local library, a friend's house, or an internet café. Otherwise, if you don't want anyone to know that you have visited our web site, you can take steps to increase your safety by doing the following (though doing this may not completely hide your tracks - many browser types have features that display recently visited sites):

History / cache file
If an abuser knows how to read your computer's history or cache file (automatically saved web pages and graphics), they may be able to see information you have viewed recently on the internet. You can clear your history or empty your cache file in your browser's settings as follows:

Internet Explorer
Pull down Tools menu, select Internet Options. On General page, under Temporary Internet Files , click on "Delete Files". Under History click on "Clear History."

AOL
Pull down Members menu, select Preferences. Click on WWW icon. Then select Advanced. Purge Cache.

Netscape
Pull down Edit menu, select Preferences. Click on Navigator on choose 'Clear History'. Click on Advanced then select Cache. Click on "Clear Disk Cache". On older versions of Netscape: Pull down Options menu. Select Network Options, Select Cache. Click on "Clear Disk Cache".

Email
If an abuser has access to your email account, they may be able to read your incoming and outgoing mail. If you believe your account is secure, make sure you choose a password that an abuser will not be able to guess. If an abuser sends you threatening or harassing email messages, they may be printed and saved as evidence of this abuse.

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Useful links

Scottish Rape Crisis Network
Tel: 0141 248 8848

Rights of Women
Free online legal advice
Advice line: 020 7251 6577 (Tuesday–Thursday 2–4pm and Friday 12–2pm)

Women's Aid
Domestic violence, national federation for women’s aid refuges
Helpline: 08457 023468

Truth About Rape
Campaign to challenge myths around women and rape

Bristol Crisis Service for Women
Bristol crisis service for women: information on self harm and sexual abuse

The Medical Foundation
Counselling, support, advice to asylum seekers who have experienced torture, based in London

ChildLine
Counselling and advice for children and young people
Tel: 0800 1111

NSPCC
Child sexual abuse and child protection support,advice and helpline
Tel: 0808 800 5000

Stop It Now
Child sexual abuse campaign

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Local Agencies

ADULT SURVIVORS OF CHILDHOOD ABUSE (ASCA)
Offers support and confidential counselling service to male and female survivors of childhood abuse and affected family members.
St. Gabriels Parish Centre, St. Gabriels Avenue, Newcastle Upon Tyne NE6 5QN
Tel: 0191 2382130

AFTER ADOPTION
Support and information regarding adoption including search rooms, services for young people and family work. One to one counselling available. Services are accessed through the following helplines.
Aidan House, Tynegate Business Centre, Sunderland Road, Gateshead NE8 3HU
Tel: 0191 2300088

Action Line
Helpline for anyone who wants to talk about an adoption related subject
Tel: 0800 0568578

Talkadoption
Helpline for young people who have issues related to adoption
Tel: 0808 8081234

AGORAPHOBIA SUPPORT GROUP
Provides advice, information and support.
18 Margaret Road, Whitley Bay NE29 2PQ
Tel: 0191 2529003

AIDS CARE (NE)
Offers support and guidance to enable each individual to maintain an autonomous life. The group also aims to prevent the spread of HIV/AIDS and other STIs.
P.O. Box 638, Newcastle Upon Tyne NE99 2WW
Tel: 0191 2815200

AIDS NATIONAL HELPLINE
Tel: 0800 567123 (Free 24 hour service)

ALCOHOLICS ANONYMOUS (Tyneside/Wearside)
Tel: 0191 5214400
24 hour helpline 0845 7697555

ALZHEIMERS SOCIETY
Advice and information on Alzheimer’s and other dementia’s. Support and listening ear for those with dementia and their carers.
Second Floor, Computer House, High Street, Gateshead NE8 1ET
Tel: 0191 4777490

AVENUES
Domestic violence support project. Provides support, information and advice to women who are experiencing or have experienced domestic violence.
Tel: 0191 2005887

CHECKMATE
Information and support for sufferers and their families affected by Obsessive Compulsive Disorders.
69 Cheltenham Road, Sunderland SR5 3QQ
Tel: 0191 5492973

COMPASSIONATE FRIENDS
Provides a supportive environment for bereaved parents to meet.
The White House, 6 Blayney Row, Newburn, Newcastle upon Tyne NE5 8QD
Tel: 0191 2674569

CONNEXIONS
Advice, guidance and support concerning any issue for young people aged 13-19 years of age.
Interchange Centre, West Street, Gateshead
Tel: 0800 0738700

COPING WITH CANCER
Provides emotional support, practical help and information for those affected by cancer.
St. Joseph’s Training Centre, West Lane, Killingworth, Newcastle upon Tyne NE12 0BH
Tel: 0191 2680011

CROSSROADS
Advice, support and information for those caring with someone with a physical, mental or learning disability.
97 Bewick Road, Gateshead NE8 1RR
Tel: 0191 4782433

CRUSE BEREAVEMENT CENTRE
One to one counselling service for bereaved people. Services include information, advice, support and support groups.
Norden House, 39/41 Stowell Street, Newcastle Upon Tyne NE1 4YB
Tel: 0191 2330420

EMERGENCY CONTRACEPTION
Gateshead Accident and Emergency Dept, Q.E. Hospital
Tel: 0191 4820000 ext. 2171

Newcastle General Hospital
Tel: 0191 2738811

North Tyneside General Hospital - Ward 3, Accident and Emergency
Tel: 0191 2596660

Sunderland Royal Hospital
Tel: 0191 5699734

Emergency Contraception Helpline - to find out where your nearest casualty or emergency department is in your area
Freephone: 0800 494847

FACE THE FUTURE
Provides one to one counselling and support for anyone with any kind of facial disfigurement. Services include advocacy, group workshops, information, leaflets.
Key House, Tankerville Place, Newcastle upon Tyne NE2 34T
Tel: 0191 2212180

FRIEND
Confidential helpline for young lesbian and bi-sexual women.
28 Mosley Street, Newcastle upon Tyne NE1 1YF
Tel: 0191 2618555

GATESHEAD CARERS ASSOCIATION
One to one counselling. Information, advice and support including carer’s rights, benefits, respite, day/home care, residential and nursing care, support groups.
11 Regent Terrace, Gateshead NE8 1LU
Tel: 0191 4875655/4900121

GUM (GENITO URINARY MEDICINE) CLINICS
Services include advice on STI’s, HIV and other non-sexually transmitted infections, condoms, pregnancy testing, emergency contraception and Hepatitis B immunisation.

Newcastle General Hospital
Tel: 0191 2195011

North Tyneside
The 1-1 Centre, North Shields
Tel: 0191 2592519

South Tyneside
Stanhope Parade Health Centre, South Shields
Tel: 0191 4516104 – GUM appointments
Tel: 0191 4516180 – Contraception information line (young persons clinic)

Sunderland Royal Hospital
Tel: 0191 5656256

HEARTBEAT PREGNANCY CRISIS CENTRE
Provides free pregnancy testing, confidential counselling including miscarriage and post abortion counselling.
Halfmoon Chambers, 10 Bigg Market, Newcastle Upon Tyne NE1 1UW
Tel: 0191 2617111

KIDS & US (GINGERBREAD) ADVICE CENTRE
Advice, support and information for one parent families.
34 Grainger Park Road, Newcastle upon Tyne NE4 8RY
Tel: 0191 2725503

MALE EATING DISORDERS SUPPORT
Provides a supportive environment where members can talk with fellow sufferers. The group also aims to help individuals access professional help.
4 Westmorland Avenue, Newbiggin by the Sea, Northumberland NE64 6RW
Tel: 01670 850517

MANIC DEPRESSION AWARENESS (NE)
A self help group for those who have Manic Depression and their families. Aims to raise awareness and understanding.
42 Wedmore Road, Hillheads Estate, Westerhope, Newcastle Upon Tyne NE5 5NR
Tel: 0191 2670272

MENS ADVICE LINE AND ENQUIRIES
Helpline for male victims of domestic violence.
Tel: 0208 6449914

MENTAL HEALTH MATTERS HELPLINE
Provides confidential emotional support and information about mental health issues. The line is open 7 days per week from 6.00pm-6.00am and is provided for those in emergency situations who require advice and guidance out of normal office hours.
Tel: 0845 6012457

MESMAC NORTH EAST
Gay and bi-sexual men’s service. Confidential one to one counselling. Advice and information on sexual health issues and sexuality, free condoms and lubricants. Also run and support different support groups, i.e., young men’s group, married men’s group.
11 Nelson Street, Newcastle Upon Tyne NE1 5AN
Tel: 0191 2331333

MIND (DERWENTSIDE)
National Association for Mental Health. Provides a service for those suffering from emotional or mental distress. Services include one to one counselling, befriending, drop-in, information regarding welfare rights and a range of different therapy courses. A telephone helpline (Tel: 01207 290066) also runs every Tuesday and Thursday 1pm-3pm.
22 Nelson Street, Consett, Co, Durham DH8 5RA / Off East Parade, Stanley, Co Durham DH9 0PS
Tel: 01207 591705 / 591785 (Consett) / 01207 284723 / 290439 (Stanley)

NATIONAL DRUGS HELPLINE
24 hour confidential service which provides advice and information to those with concerns or questions related to drugs. Also provides counselling to anyone with any drug related problem. Information and literature available free of charge.
Tel: 0800 776600

NATIONAL PHOBIAS SOCIETY
Aims to support those suffering from all forms of anxiety disorders, panic attacks, social phobias, agoraphobia, body dysmorphic disorder. Supports those with specific phobias, i.e., heights, flying, etc.
401 Wilbraham Road, Chorlton, Manchester M21 0UT
Tel: 0161 2279898

NATIONAL WOMENS AID
Provides support, advice and temporary accommodation for women and children experiencing domestic violence.
Tel: Gateshead 0191 4779309
Tel: Newcastle 0191 2652148

NORTH EAST COUNCIL ON ADDICTIONS (N.E.C.A.)
Service for those with addictions (substance and alcohol users, gamblers) and their families,
203 High Street, Gateshead NE8 1AS
Tel: 0191 4901045
Newcastle: 0191 2221262 / North Tyneside: 0191 2343486 / South Tyneside: 0191 4569999 / Sunderland: 0191 4193680

NORTHERN INIATIVE ON WOMEN AND EATING (N.I.W.E.)
Listening helpline and information for women and carers with an eating distress. Provides therapeutic group work for women over 18 years of age. Information for professionals and mentoring for those working with children and young women.
1 Pink Lane, Newcastle Upon Tyne NE1 5DW
Tel: 0191 2210233

PANAH
Domestic violence support group for women of non-european ethnicity. Provides counselling, advice, advocacy, outreach support and temporary accommodation.
Tel: 0191 2846998

PARENTS ENQUIRY NORTH EAST
A support group for parents of gay and bi-sexual off spring. Provides help, advice and support.
8 Wells Grove, South Shields NE34 6JR
Tel: 0191 4552868

REACH
Provides one to one counselling, support and advice to all victims aged 16 and over of sexual assault. Offers forensic medical examinations by gender appropriate doctors within 72 hours of assault.
Rhona Cross Centre, 18 Jesmond Road West, Newcastle Upon Tyne NE2 4PQ
Ellis Fraser Centre, Royal Hospital, Kayall Road, Sunderland SR4 7TP
Tel: 0191 5653725 / Minicom: 0191 212 1548 (Newcastle) / 0191 2121551 / Minicom: 0191 514 3094 (Sunderland)

RELATE
Counselling for individuals or with their partners who are experiencing relationship difficulties. Sex therapy also available for those with specific sexual problems.
Mea House, Ellison Place, Newcastle Upon Tyne NE1 8XS
Tel: 0191 2329109/2697601

SAMARITANS (Gateshead, Newcastle and Tyneside area)
24 hour helpline providing a confidential listening service for those experiencing distress or despair.
15 Portland Terrace, Jesmond, Newcastle Upon Tyne NE2 1QQ
Tel: 0191 2327272
Sunderland areal: 0191 5677177
National 24 hour helpline: 0845 7909090

SHELTER (N.E. HOUSING AID CENTRE)
A service for individuals and families who are faced with losing or have lost access to decent, secure and affordable housing. Provides free independent specialist advice, support, emergency assistance, community legal service.
1-2 Blackfriars Court, Dispensary Lane, Newcastle Upon Tyne NE1 4XB
Tel: 0191 2323778
Free national 24 hour housing helpline: 0808 800 4444

SOMEONE CARES
St. Nicholas Hospital, Jubilee Road, Newcastle Upon Tyne 3
Aims to help those over 16 years of age affected by sexual abuse. Provides one to one counselling, information and advice.
Tel: 0191 2736666

STREETWISE
Advice, information and counselling for young people aged 13-25 on a wide range of issues including pregnancy, sexual health, HIV, rape/sexual abuse, addictions, mental health and homelessness.
35 Groat Market, Newcastle Upon Tyne NE1 1UQ
Tel: 0191 2305400

SUNDERLAND COUNSELLING SERVICES
Provides individual counselling, group support, complimentary therapy and services for young people.
Princess of Wales Centre, Old Havelock Hospital, Hylton Road, Sunderland SR4 8AE
Bereavement counselling: 0191 5147007
Children and young people counselling: 0191 5144060 - bullying, affected by divorce, separation, bereavement and loss
Complimentary Therapy Services: 0191 5640746
Rape and Sexual Abuse (men): 0191 5655169
Rape and Sexual Abuse (women): 0191 5145169

SURVIVORS (Male rape)
Provides help, advice and emotional support.
Tel: 0207 8333737

TYNESIDE WOMENS HEALTH PROJECT
Provides accessible information and support to enable women to care for their own health and wellbeing. Services include courses, support groups and listening ear service.
Swinburne House, Swinburne Street, Gateshead NE8 1AX
Tel: 0191 4777898

VICTIM SUPPORT
Advice, support, information, advocacy for those who are victims of crime.
Toward Road, Sunderland
Tel: 0191 5672896
Chester-le-Street: 0191 3871133 / Durham 0191 3831515/ Gateshead: 0191 4778395 / Newcastle: 0191 2764080

WEARSIDE WOMEN IN NEED
Domestic violence support. Provides advice, information, support and safe accommodation for women and children experiencing sexual, physical or emotional abuse.
24 hour helpline: 0191 5141972

WOMENS HEALTH ADVICE CENTRE (W.H.A.C.)
Provides one to one counselling, support, information, educational courses for women and girls.
1 Council Road, Ashington NE63 8RZ
Tel: 01670 853977

WOMENS HEALTH IN SOUTH TYNESIDE
Offers counselling and support for women who self harm. Provides educational programmes for those working with self harm.
Salus House, 33 Mile End Road, South Shields NE33 1TA
Tel: 0191 4546959

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